Privacy Policy and Sales Terms & Conditions

Sales Terms & Conditions

  • Final sale. 
  • No return will be authorized following a bad assembly or a defect part.
  • Spare parts available if there’s a problem while sorting the parts before assembly.
  • 50% restocking fee and freight at buyer’s expense.
  • Make sure that the billing address matches exactly the address on file with your credit card (verify your credit card statement).
  • None of our couriers accept PO Boxes as shipping address. Orders shipped to a PO Box are ineligible for delivery and will incur additional shipping charges for which the customer will be solely held responsible.
  • Free shipping in Canada. Additional fees or shipping restrictions may apply if you live in a remote area. You will be notified of the delivery option applicable to your situation upon entry of your postal code. Please contact us to discuss other possible options.

 

Need help?

For any issues, you can reach us via the Contact Us page.

 

Privacy Policy

Last updated: January 29th, 2022

 

Who we are

Our website address is: https://aristokatz.ca. We custom-build cat trees and ship all over Canada. Learn more About Us here.

Cookies

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and ship you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Learn more about Google Analytics cookie usage here.

 

Who we share your data with

When making an order on Aristokatz website, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card details. We’ll use this information for purposes, such as, to:

  • Send you information and communicating with you about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

 

We accept payments through Authorize.net. When processing payments, your name, billing address, email address, phone number and credit card details will be passed to Authorize.net, including information required to process or support the payment, such as the purchase total and billing information. Aristokatz do not access, store nor share your credit card details. Learn more about about Authorize.net Privacy Policy.

We share your name, email address, phone number and shipping address with trusted third parties who help us ship your order, such as ShipTime or ClickShip, and the courier you select to deliver your order to your shipping address such as Nationex, Canpar, GLS, DHL, Purolator, FedEx, UPS or other.

For accounting and inventory management purposes, we pass your information to Quickbooks Online by Intuit and our accountant.

We will also store reviews, if you choose to leave them on our website.

 

How long we retain your data

If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order and shipping information for a minimum of seven (7) years for tax and accounting purposes. This includes your name, email address, phone number and billing and shipping addresses.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, Website Administrators, Shop Managers and Accountants can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, phone number and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

 

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Accuracy of information

Aristokatz cannot guarantee that the information or elements appearing on Aristokatz.ca are accurate and free from errors: for example with regard to product descriptions, prices or product availability.

 

We therefore reserve the right to revise an inaccurate price or description of items and to cancel or refuse an order for an item with an inaccurate price or description.

 

Need help?

For any issues, you can reach us via the Contact Us page.